Privacy Policy.

Looking after the personal information you share with us is very important and we want you to be confident that your personal data is kept safely and securely, and to understand how we use it to offer you a better website experience. If we make changes to this notice, we will notify you by updating this page. By Data Controller we mean that BBLux determines the purposes and the way in which any personal data are, or will be, processed.

We may collect certain information when you use this website, call us or visit us, and as part of our order processing procedure. Information collected and retained by us includes: your name, date of birth and contact information (postal address, email, telephone); your IP address; details of any purchase or sale orders you place with us, even if not completed, as well as delivery details; details you provide when contacting us with enquiries; information on how you use the site (cookies and page-tagging techniques) to help us improve the website; ID verification details obtained as part of our order processing; and personal information provided by you to conduct appropriate anti-fraud checks (which may be disclosed to a credit reference or fraud prevention agency to confirm your identity — no credit check is performed and your credit rating will be unaffected).

We require this information to understand your needs and provide you with a better service, and in particular: to process your purchase or sale orders and for ongoing customer service; for internal record keeping for regulatory and accounting purposes; to improve our products and services; to send promotional emails about new products, special offers or other information that we think you may find interesting; to ask you for feedback on the services we have provided; for targeted marketing and re-marketing purposes (including personalised and triggered emails such as cart abandonment and purchase confirmation). We may also disclose your personal information where we use authorised subcontractors or service providers who need limited information to perform services on our behalf, and where we have a legal obligation or in order to prevent or detect criminal activity.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We want to keep you up to date with information about news, price alerts, stock notifications and improvements to our website. We will never sell or share your information with third-party companies for marketing purposes. If you decide you do not want to receive this information you can request that we stop, by emailing us at info@bblux.co.uk or by clicking the unsubscribe link within any email we send you.

Website visitors who do not want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. Visitors can also opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using Google Ads Settings.

Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over those websites and we cannot be responsible for the protection or privacy of any information you provide on them. Such sites are not governed by this privacy statement — please refer to the privacy statement applicable to the website in question.

You may request details of personal information that we hold about you under the Data Protection Act 1998. If you would like a copy, please write to our registered address. If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible — we will promptly correct any information found to be incorrect.

Should you need to contact us, please email info@bblux.co.uk.